jbaje Privacy Policy — How We Protect Your Personal Data
Your privacy matters to jbaje. This policy explains what personal data we collect, why we collect it, and the steps we take to keep it secure. Please read it carefully before using the platform.
Privacy at a Glance
The highlights below summarise the most important points of this Privacy Policy. The full policy in the sections below is the legally binding version.
All data transmitted between your device and jbaje is encrypted using 256-bit SSL.
jbaje does not sell or rent your personal data to third parties for their own marketing.
Payment data via bKash, Nagad, and Rocket is handled by certified payment processors, not stored by jbaje.
You have the right to access, correct, or request deletion of your personal data at any time.
jbaje uses essential and analytical cookies to deliver and improve the platform experience.
Privacy questions? Email [email protected] — our team responds within 2 business days.
1. Introduction
jbaje ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the jbaje platform at jbaje.vip. This Privacy Policy explains how jbaje collects, uses, discloses, retains, and protects your personal information when you register an account, use our services, or interact with our platform in any way. It also sets out the rights you have in relation to your personal data and how you can exercise them.
This Privacy Policy forms part of the agreement between you and jbaje and should be read together with the jbaje Terms and Conditions. By registering an account or using the jbaje platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the jbaje platform.
2. Information We Collect
jbaje collects personal data from you directly when you register and use our platform, automatically when you interact with our services, and from third parties in certain circumstances. The categories of personal data we collect are described below.
Registration and Identity Data
When you create a jbaje account, we collect the following information you provide directly:
- Full name as it appears on your official identification documents.
- Bangladeshi mobile phone number used as your primary account identifier and contact method.
- Date of birth, collected to verify that you meet the 21+ age requirement for gambling at jbaje.
- Identity verification documents (national identity card, passport, or equivalent) submitted as part of KYC verification.
Transaction and Payment Data
When you make deposits or withdrawals at jbaje, we collect transaction-related data necessary to process and record your financial activity:
- Mobile financial service identifiers (your bKash, Nagad, or Rocket account numbers) as required to process transactions.
- Transaction amounts, dates, times, and reference numbers for all deposits and withdrawals.
- Bank account details where bank transfer is used as a payment method.
Technical and Usage Data
When you use the jbaje platform, our systems automatically record certain technical and behavioural data. This includes your IP address, device type and model, operating system version, browser or app version, session duration and timing, pages and features accessed, betting and gaming activity (games played, stakes placed, outcomes), and approximate geographic location derived from your IP address. This data is used to deliver the platform, detect fraud, improve performance, and personalise your experience within jbaje. It does not identify you as a named individual on its own but may be combined with your registration data where necessary for security or compliance purposes.
3. How We Use Your Information
jbaje uses the personal data it collects for the following purposes. We only process your data where we have a lawful basis to do so, as described in Section 4 of this Policy.
- Account creation, verification, and maintenance — including processing your registration, verifying your identity, and managing your account throughout your membership.
- Processing deposits and withdrawals — facilitating payments via bKash, Nagad, Rocket, Upay, and bank transfer, recording transactions, and managing refunds or chargebacks where applicable.
- Fraud prevention and security — monitoring activity for suspicious patterns, verifying identity documents, enforcing responsible gaming limits, and protecting jbaje and its players from fraudulent or abusive conduct.
- Customer support — using your contact details and account history to resolve queries, investigate complaints, and provide assistance through our 24/7 support team.
- Legal and regulatory compliance — retaining records of transactions and communications as required by applicable anti-money laundering laws, financial regulations, and any other legal obligations that apply to jbaje.
- Platform improvement and personalisation — analysing aggregated and anonymised usage data to improve platform performance, fix errors, develop new features, and where you have consented, to personalise game recommendations and promotional offers relevant to your activity.
jbaje will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent or unless required to do so by law.
4. Legal Basis for Processing
jbaje processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:
- Contractual necessity — processing that is necessary for jbaje to perform its obligations under the agreement with you, including account registration, payments, and service delivery.
- Legal obligation — processing that jbaje is required to carry out to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and tax reporting.
- Legitimate interests — processing carried out for jbaje's legitimate business interests, such as fraud detection, platform security, and improving the service, where those interests are not overridden by your rights and interests.
- Consent — where jbaje processes your data based on your consent, such as for personalised marketing communications, you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
5. Sharing Your Information
jbaje does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients where necessary to deliver our services, comply with legal obligations, or protect our legitimate interests.
Service Providers and Processors
jbaje works with a limited number of trusted third-party service providers who process personal data on jbaje's behalf and under jbaje's instructions. These include payment processing partners (including the operators of bKash, Nagad, Rocket, and Upay integrations), identity verification and KYC service providers, game content providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt), cloud infrastructure and hosting providers, and customer support platform providers. All third-party processors are contractually required to process your data only for the specific purposes for which it was shared, to maintain adequate security standards, and not to use your data for their own purposes.
Legal and Regulatory Disclosure
jbaje may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required or permitted to do so by applicable law, or where jbaje reasonably believes that disclosure is necessary to protect the rights, property, or safety of jbaje, its players, or the public. jbaje will take reasonable steps to notify you of any such disclosure request where it is legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of jbaje's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified by a notice posted on the jbaje platform if such a transfer occurs and the privacy practices of the acquiring entity differ materially from this Policy.
6. Payment Data and Financial Information
jbaje processes payments via certified third-party payment processors including the operators of bKash, Nagad, Rocket, and Upay integrations, as well as partner banks. When you make a deposit or withdrawal, your payment details are transmitted directly to the relevant payment processor using encrypted connections. jbaje does not store your full mobile wallet credentials or bank account passwords. jbaje retains only the minimum payment reference data required to record the transaction, match it to your account, and satisfy regulatory record-keeping obligations.
All financial transactions at jbaje are conducted in Bangladeshi Taka (BDT) and are recorded in Bangladesh Standard Time (BST, UTC+6). Transaction records are retained for a minimum period as required by applicable financial regulations. These records may be accessed by jbaje's compliance and finance teams and, where required by law, by regulatory or law enforcement authorities.
7. Cookies and Tracking Technologies
jbaje uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device when you visit jbaje. Cookies do not contain your password or payment details. The information collected via cookies is used only by jbaje and its authorised service providers and is not sold or shared with third-party advertisers.
Types of Cookies We Use
Essential cookies are required for the platform to function and cannot be disabled. They include session cookies that keep you logged in during a visit, security cookies that protect against cross-site request forgery, and load-balancing cookies that ensure stable performance. Analytical cookies collect anonymised data about how players interact with jbaje — such as which pages are visited most, session duration, and error rates — and are used solely to improve platform performance and user experience. jbaje does not use advertising or retargeting cookies that track you across other websites.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling essential cookies will affect the functionality of the jbaje platform and may prevent you from logging in or using certain features. Disabling analytical cookies will not affect your ability to use the platform but will mean that jbaje receives less data to improve its services.
8. Data Retention
jbaje retains your personal data for as long as your account is active and for a further period after account closure as required by applicable law and regulation. Transaction records and KYC documents are retained for a minimum of five years following the closure of your account in order to comply with anti-money laundering regulations and other applicable financial record-keeping requirements. Account activity logs are retained for up to three years after account closure for security and dispute resolution purposes.
Where jbaje has no ongoing legal or operational reason to retain your personal data, it will securely delete or anonymise it. If you request the deletion of your personal data (see Section 9), jbaje will action that request within 30 days except where retention is required by law, in which case jbaje will inform you of the legal basis for continued retention and the expected retention period.
9. Your Data Rights
As a jbaje account holder, you have the following rights in relation to the personal data jbaje holds about you. To exercise any of these rights, contact jbaje's support team at [email protected]. jbaje will respond to all data rights requests within 30 days of receipt.
- Right of access — you have the right to request a copy of the personal data jbaje holds about you, together with information about how and why it is processed.
- Right to rectification — if any personal data jbaje holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
- Right to erasure — you have the right to request the deletion of your personal data where jbaje no longer has a lawful basis to process it, subject to jbaje's legal obligations to retain certain records.
- Right to restriction — you have the right to request that jbaje restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
- Right to object — you have the right to object to jbaje processing your personal data where it is doing so on the basis of legitimate interests, including for direct marketing purposes. Where you object to direct marketing, jbaje will stop processing your data for that purpose immediately.
jbaje will not charge a fee for handling data rights requests and will respond within 30 days. Where a request is complex or jbaje receives a large number of requests simultaneously, this period may be extended by a further 30 days; jbaje will notify you if an extension is required.
10. Data Security
jbaje takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and our servers; AES-256 encryption for sensitive data stored in our databases; access controls that limit access to personal data to jbaje staff who genuinely need it to perform their job functions; multi-factor authentication on internal systems; regular penetration testing and security audits; and incident response procedures for detecting, reporting, and addressing potential data breaches.
While jbaje takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. jbaje cannot guarantee the absolute security of your data. If you believe your jbaje account has been compromised, contact [email protected] immediately so that jbaje can take prompt action to secure your account.
11. Children's Privacy and Under-21 Policy
The jbaje platform is strictly for adults aged 21 years and above. jbaje does not knowingly collect personal data from persons under 21 years of age. If jbaje discovers that personal data has been collected from an underage individual, it will delete that data immediately and close the associated account. If you are a parent or guardian and believe that your child has registered an account at jbaje, please contact [email protected] immediately so that we can investigate and take appropriate action. We encourage parents and guardians to make use of parental controls and content-filtering tools on shared devices to prevent underage access to gambling platforms.
12. Changes to This Privacy Policy
jbaje may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or the services we offer. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by displaying a notice on the jbaje platform. Your continued use of jbaje following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how jbaje protects your data.
13. Contact and Data Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or to jbaje's handling of your personal data, please contact our support team. We aim to acknowledge all privacy-related queries within 1 business day and to provide a substantive response within 30 days. For data rights requests (access, correction, deletion, restriction, or objection), please include your registered mobile number and a brief description of your request so that we can verify your identity and locate the relevant data efficiently.
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